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Currently unavailableCLIENT SERVICES
Client services
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Customer service email: AVRELON1@gmail.com
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Before you get in touch
Where do you deliver and what does shipping cost?
We deliver to the United States, United Kingdom, Germany, France and the Netherlands from local warehouses or Hong Kong, China. Shipping is US$38, or free for orders of US$198 or more. Estimated delivery is 3–14 calendar days. AVRELON covers import duties and import taxes.
What should I prepare for an order enquiry?
Have your order number and checkout email ready to help us find your order. Do not send passwords or full payment card details.
How do I ask about returns or after-sales support?
Notify us of a return request within 14 calendar days after receiving your order. For a change-of-mind return, the buyer pays return postage. If the return is due to a merchant error or a faulty item, AVRELON pays return postage. Contact us by email or Telegram with your order number and item.
Do I need to install an app?
WhatsApp and Telegram may open an app or a web entry point depending on your device and sign-in status. You can return here and choose another available channel.
Delivery and returns
Delivery
Delivery destinations: United States, United Kingdom, Germany, France and the Netherlands.
Orders are dispatched from local warehouses or Hong Kong, China, depending on the item.
Shipping is US$38 for orders under US$198; orders of US$198 or more qualify for free shipping.
Estimated delivery: 3–14 calendar days. AVRELON covers import duties and import taxes.
Returns and after-sales support
Notify us of a return request within 14 calendar days after receiving your order.
For a change-of-mind return, the buyer pays return postage. If the return is due to a merchant error or a faulty item, AVRELON pays return postage.
For UK and EU consumers exercising their statutory right to cancel, the item must be sent back within a further 14 days after notifying us.
Refunds of standard outbound delivery charges follow applicable law, including UK and EU cancellation rights.
This ordinary return window does not limit statutory rights for faulty or non-conforming goods. Any product-specific exception must be disclosed before purchase and permitted by applicable law.
To request a return, email us with your order number and item. If there is an item issue, describe it so we can help. We will provide return instructions and the return address.
Customer service email: AVRELON1@gmail.com